Privacy Policy

Introduction

Welcome to Akuru Pty Ltd's Privacy Policy. As an Australian-based medical scribe company, we are committed to respecting and protecting the privacy of our clients and users. This policy outlines how we collect, use, store, and safeguard your personal and health-related information. It's designed to ensure compliance with Australian privacy laws and to reflect our dedication to confidentiality and integrity in handling sensitive medical data. By engaging with our services, you trust us with valuable information, and this policy clarifies how we honour that trust, maintaining transparency in our practices and offering you control over your personal data.

Data Collection Policy

Our data collection policy is aligned with industry practices and focuses on responsibly gathering essential information to provide our services.

Personal and Professional Information: We collect names, contact details, professional qualifications, and workplace information of healthcare professionals.

Health Information: Patient health data, including medical history, diagnoses, and treatment details, are collected as necessary for transcription services only.

Technical Data: We gather information about your interaction with our services, including website visits and app usage data.

Methods of Collection

Directly from Users: Through registrations, forms, and direct communication.

Indirectly through Technology: Using cookies and analytics tools for website and app data.

From Third Parties: In some cases, we receive data from healthcare entities or partners, in compliance with legal and ethical standards.

Our commitment is to handle all data responsibly, in line with Australian privacy laws, ensuring confidentiality and integrity.

Policy on Use of Personal Information

Service Provision: We utilize personal and health information to provide efficient and accurate medical scribe services. This includes transcribing medical records and facilitating healthcare documentation based on the data provided by healthcare professionals and patients.

Communication and Support: Personal data aids in establishing effective communication channels with users, offering timely support and responses to queries, and ensuring smooth service delivery.

Improvement of Services: We analyse collected data to enhance our service offerings. This includes refining our scribe services, tailoring user experience, and ensuring our solutions meet the evolving needs of the healthcare sector.

In all these aspects, we are committed to adhering to privacy laws and ethical standards, ensuring data protection and confidentiality.

Sharing with Third Parties: We share data with trusted third-party service providers to support our operations, including IT support, data processing, and analytics.

Legal Compliance and Safety:: We disclose information if required by law or to protect the safety and security of our services and users.

Business Transfers: In case of a merger, acquisition, or sale, personal data may be transferred as part of business assets.

Data Storage Policy

Secure Data Storage: Personal information is securely stored on servers in Australia, adhering to local privacy laws and regulations.

Robust Security Measures: We implement advanced security protocols to protect data from unauthorized access, alteration, or misuse.

Regular Reviews and Updates: Our security measures are regularly reviewed and updated to remain at the forefront of data protection technology.

Our commitment is to maintain the highest level of security for the personal information entrusted to us.

User Rights and Controls Policy

Access and Review: Users can access and review their personal data we hold.

Correction: Users have the right to request corrections to their data.

Deletion: Upon request, we facilitate the deletion of personal data, respecting user privacy and compliance with legal obligations.

Opt-Out: Users can opt out of data processing for marketing or other purposes.

We ensure these rights are easily exercisable, maintaining user trust and regulatory compliance.

Cookies and Tracking Technologies Policy

Use of Cookies: We use cookies to enhance user experience, remember preferences, and gather usage data.

Tracking Technologies: Includes tools like analytics to understand service use and improve functionality.

User Consent and Control: Users have the option to accept or decline cookies and can adjust browser settings to manage them.

Data Use: Information from cookies and tracking technologies is used to improve our services and for user interface personalization.

This policy respects user privacy while enhancing service efficiency and user experience.

Data Retention Policy

Retention Duration: We retain personal data as long as necessary for service provision and as required by law, which may extend beyond our direct relationship with users.

Data Usage: Retained data is used for legal obligations, fraud prevention, and legitimate business purposes like aggregated non-personal analysis.

Data Disposal: When no longer required, personal data is securely disposed of or anonymized.

Our policy ensures data is managed responsibly throughout its lifecycle, balancing service quality with privacy and legal obligations.

Policy Updates and Changes

Our privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage users to review this policy regularly for any updates. If significant changes are made, we will notify users through our website or service platforms. Continued use of our services after such changes will constitute acknowledgment and acceptance of the updated policy.